Policies and Procedures
Please take a few moments to read over our policies and procedures which are set forth to keep both therapist and client safe.
Arrival time: Clients will need to arrive at least 5-10 minutes early to fill out paperwork if not filled out online. We set-up a first-time client appointment to allow an extra 15 minutes for consultation before and/or after your appointment. After your first time we revert back to the standard 5 min before and after for consultation and getting dressed.
*** If you are running late it will come off your hands on time.
Our Sessions: After the initial consultation, the therapist will step out of the room to wash hands. Clients should wash hands in their room and get undressed to their comfort level; to most clients this is down to their underwear. Our clients are covered at all times and we can work around whatever feels most comfortable to you.
Payments: We accept credit or cash. We also offer gift certificates. We work with the honesty program and accept payments after the session. A credit card must be on file before the first service is rendered. We will never charge this card without authorization or notification.
Tipping: We would like our clients to understand that tips are not expected; however, it is a common practice to tip your therapist, and greatly appreciated.
Cancellation Policy: 24 hour notice is required for a cancellation. If an appointment is canceled less than 24 hours the client will be charged 75% of their session. If you reschedule instead of cancel within 24 hours of a scheduled appointment a rescheduling fee of $25.00 will be charged immediately and the rescheduled session will be at full price and charged the day of service. No call No shows will be charged full price!
Medical Aspect: There is a lot of healing power in massage therapy. It is very important that the client be open about all medical conditions; even if they feel it isn’t that important. Please take part in your journey to relaxation and healing; by communicating with your therapist, and completing the recommendations given to you by your therapist. Most recommendations will help the effects of the massage session last longer.
Sexual Harassment: There is zero tolerance for sexual harassment. If a therapist feels that the line has been crossed the session will be terminated immediately, and the client will be charged in full. Depending on the situation authorities may be contacted.
Smoking: If you smoke prior to a session please remember to wash your hands before the beginning of the session.
Charting: After each session our therapists fill out soap notes. These notes are used to document what we find during each session and what plans are for the following. All of our documents are kept confidential and we follow all of HIPPA standards.